Destek Merkezi
Kurulum, okuma, arıza ve garanti konularında uzman ekibimiz yanınızda. Sık sorulan sorulara, dokümanlara ve iletişim kanallarımıza buradan ulaşın.
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Teknik Destek Hattı
08504414266 · Pazartesi – Cumartesi 08:30 – 17:30
WhatsApp Destek
+90 546 441 42 66 — fotoğraf ve video ile hızlı destek.
Arıza Bildirimi
Arıza veya ölçüm sorununu formla bildirin, ekibimiz dönüş yapsın.
Dokümanlar
Kataloglar, kılavuzlar, sertifikalar ve teknik dokümanlar.
Bilgilendirme Merkezi
Montaj, M-Bus kablolama, pil değişimi ve kullanım rehberleri.
Servis ve Bakım
Periyodik bakım, kalibrasyon ve servis taleplerinizi iletin.
Sıkça Sorulan Sorular
What is a heat meter (calorimeter)?
A heat meter is a device that measures the energy consumed in central heating and cooling systems. It calculates the consumed energy in kWh by measuring the temperature difference between the flow and return lines and the amount of water passing through the system.
How does an ultrasonic heat meter differ from a mechanical one?
An ultrasonic heat meter measures water flow ultrasonically and has no moving parts; measurement and calculation are fully electronic. A mechanical heat meter works with a turbine impeller system. Ultrasonic systems are more stable and less prone to under-measurement.
Which diameters do you offer?
We offer M-Bus and radio-signal ultrasonic heat meters in DN15, DN20, DN25, DN32 and DN40, and large-diameter ultrasonic heat meters from DN50 up to DN250.
What is the battery life of the heat meters?
The 18505 or 26500 lithium batteries used in Digitermo meters provide 5 or 10 years of battery life respectively. The battery type varies by model.
Can the heat meters be read remotely?
Yes. M-Bus output models can be read over the M-Bus line via a USB-250 or GSM-250 M-Bus converter; radio-signal models can be read wirelessly with Wireless M-Bus. One M-Bus converter supports up to 250 meters.
Do your products have certificates?
Under the MID 2014/32/EU Measuring Instruments Directive we hold Module B (EU Type Examination) and Module D (Production Quality Assurance) certificates, an ISO 9001:2015 Quality Management System certificate and an EU Declaration of Conformity. You can view the documents in the Documents section.
What should be considered when installing a heat meter?
Before installation, the system should be flushed, the meter should be mounted at least 25 cm away from signal cables, and a fitting should be used; no liquid sealant should be used. Tampering with the seals voids the warranty and calibration. For details, see the installation articles in the Resource Center.
How can I get a price quote?
You can submit your project type, estimated number of meters and the product group you are interested in by filling out the form on the Get a Quote page. Attach your technical drawing or survey list if available; our expert team will contact you as soon as possible.
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